Frequently asked questions

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Reservations

How can I book a property?

Is a deposit required to confirm the booking?

What payment methods do you accept?

Is it safe to pay through your website?

Can I cancel or modify my booking? Are there penalties?

Check-in & Check-out

From what time can I check in?

Until what time must I check out on departure day?

Can I request early check-in or late check-out?

Costs & Security Deposit

What additional costs should I consider?

Is a security deposit required? When is it returned?

Documentation & Requirements

Do I need to send a copy of my passport or ID before arrival?

Is there a minimum age requirement to rent?

Included Services

Are bed linen and towels included?

Are beach/pool towels provided?

Is WiFi available in all properties?

Is cleaning included? Can I book extra cleaning during my stay?

Transport & Location

Do you offer airport transfer service?

Do you recommend renting a car?

How do I get from the airport to the property?

Is parking available on the property or nearby?

Families & Groups

Are the properties suitable for small children?

Do you provide cots or high chairs?

Are pets allowed?

Additional Services

Can I book extra services such as a private chef, massages, or activities?

Special Situations

What should I do if my flight is delayed and I arrive later than planned?

Who can I contact in case of an emergency during my stay?

What happens if something in the property does not work properly?

Contact & Support

How can I contact you before and during my trip?

Do you offer customer support in multiple languages?

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